Disclaimer:
Mission:
Privacy Policy:
Return Policy:
Special Orders / Customized Items Return Policy:
Ebay Return Policy:
Shipping and Handling FAQ
Current
Shipping and Handling Charges
Disclaimer:
We strive to provide you with the most accurate and up-to-date product
information available. However, we are not responsible for typographical errors
on our Web site. Policies, item availability and prices are subject to change
without notice. The price in effect when we receive your order will be the price
that you are charged - however, we will inform you about price increases before
we ship. We reserve the right to limit quantities.
Mission:
It is our mission to produce high quality silk-art at affordable prices.
All of our products are painted by hand, we do not stockpile huge amounts of
merchandise.
All pictures shown, represent one style we did produce in the past or for a
former customer.
To make sure that your individual item is a unique and one-of-a-kind piece of
art, we start producing
the very moment you place your order. Slight variations in color and design are
normal and reflect the process
of producing individual hand painted pieces of silk-art.
Privacy Policy:
All information, email addresses, and sales data are exclusive to FantaSylk. No
information will be sold or released to anyone, any company or any organization.
All orders are processed by FantaSylk and all data is confidential. At no time
is any information at risk of being miss-used. From time to time you may receive
email notices from us illustrating new items and designs we will be adding and
special holiday sales that will be offered. The greatest customer service will
be extended to you, our valued customer.
If you have any questions regarding this on-line silk store, or if you need
further information please email us at customerservice@fantasylk.com
Return Policy:
We guarantee our silk products for 14 days (full money back or exchanged less
shipping costs). No refund or exchange is available on special orders.
Defective items will be replaced, or credited, only if you contact us within 5
business days after receipt. Please contact us for a returned materials
authorization number before returning the item. The customer is responsible for
the safe transportation of the returned item, therefore insurance is
recommended. Returned goods must be packaged properly in a carton and include
all parts originally received pertaining to the item being returned.
Items (with the exception of custom made orders / special orders) that are
not defective can be returned within 14 days after purchase. The customer is responsible for the safe return of the item and
should give special attention to packaging and insurance. Returned items will be
inspected for damage and credit will only be given for those items in
re-saleable condition.
Special Orders / Customized Items Return Policy:
We always send a picture of customized items to the customer for final
approval before shipping. After the customer approves the order all sales on
customized items purchased
through FantaSylk are final. We accept no returns and no credits
are given!
Ebay Return Policy:
Due to the uniqueness of the auction process, all sales on items purchased
through a FantaSylk eBay Auction are final. We accept no returns and no credits
are given!
All returns must have our prior
approval and be shipped with a packing list containing the authorization number.
Call us at 1-888-821-2774 to obtain a return authorization number.
Shipping and Handling FAQ
We accept major credit cards: Visa and MasterCard, cashiers
checks and money orders. Personal checks are accepted but need to
clear before goods are shipped (up to 14 days). Your order will not
be shipped before receipt of payment. C.O.D. orders are not offered.
Foreign orders, excluding Canada will be shipped US POSTAL SERVICE
at $20.00 USD - taxes and or duties can not be estimated and
will be the sole responsibility of the customer or the person
receiving the order. All orders to Canada will be shipped at $15.00
USD. Orders to Alaska or Hawaii will be charged $18.00 for USPS
DELIVERY.
All U.S. orders are shipped USPS Ground within 5 - 7 days of your
order. Due to the fact that all items are handpainted after the
order is received, "Overnight" or "Next Day"
service is not available. In some cases we may contact you
concerning an order that will not ship within the above mentioned
timeframe. Ground Delivery may take 2 - 5 days depending on
destination, weather and or holiday rush mailings. Shipping charges
are processed automatically for all online orders. A current
list of shipping and handling charges can be found at the bottom
of this page. In the event of a back-order or a design that is sold
out we will contact you concerning shipping.
NO GUARANTEE ON SHIPPING DELIVERY DATE IS PROVIDED. FOR BIRTHDAYS OR
HOLIDAY GIFT GIVING WE RECOMMEND TO ORDER AT LEAST 3 WEEKS IN
ADVANCE. IF YOUR ORDER DOES NOT ARRIVE WE WILL REPLACE THE ITEMS
ORDERED ONLY IF YOU PAID FOR OPTIONAL INSURANCE AND AFTER A TRACE ON
YOUR SHIPMENT HAS BEEN INITIATED.
Current
shipping and handling charges:
For orders $0.00 - $40.00 = $5.95
$ 40.01 - $80.00 = $7.95
$80.01 - $150.00 = $9.95
$150.01 - $250.00 = $12.95
over $250 = $14.95
